Refund policy
Returns & Refunds
General Policy Due to the intimate and hygienic nature of our products, all sales are final for customers outside the European Union. We strongly encourage all customers to consult our size guide before purchasing.
EU Consumers — Right of Withdrawal If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason, in accordance with the EU Consumer Rights Directive.
Exceptions — the withdrawal right does not apply to:
- Sealed goods that are not suitable for return due to health protection or hygiene reasons, where the seal has been broken after delivery. Our intimate apparel items are sealed at dispatch for hygiene purposes; once the seal is broken, the withdrawal right is excluded.
- Custom or personalized items made to your specifications.
To exercise your right of withdrawal (where applicable), contact us at shopcorselle@gmail.com within 14 days of delivery with your order number and a clear statement of your intention to withdraw. We will provide return instructions. Return shipping costs are at the customer's expense unless the item is faulty.
Refunds for valid withdrawal requests will be processed within 14 days of receiving the returned item, using the original payment method.
Damaged or Incorrect Items — All Customers Regardless of the above, if you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at shopcorselle@gmail.com with your order number and photos. We will assess each case and offer an appropriate resolution. Your statutory rights are not affected.
Order Cancellations Orders cannot be cancelled or modified once confirmed. EU consumers retain the right to withdraw post-delivery as described above.
Contact shopcorselle@gmail.com — we aim to respond within 1–2 business days.